Refund Policy
Digital products require clear delivery and support rules.
Because beat licenses and drum kits are digital goods, refunds depend on payment status, delivery state, duplicate purchase evidence, and whether files or rights have already been accessed.
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Eligible review cases
A refund or correction can be reviewed when the store cannot produce valid order, receipt, entitlement, or delivery proof.
- Duplicate accidental purchases can be reviewed with the matching session IDs.
- Failed delivery should be attempted through recovery before a refund decision.
- Incorrect license selection may be handled as an upgrade or correction when practical.
Usually not refundable
Completed digital delivery is normally final once access has been granted and used.
- Downloaded instant licenses are generally non-refundable.
- Custom, exclusive, or manually negotiated work may have separate written terms.
- Refunds are not a way to transfer rights back after public release use.
Support process
Use the contact route with the buyer email, checkout session ID, product title, and exact problem.
- Do not post order IDs or download links publicly.
- KLXNE may offer recovery, replacement delivery, upgrade credit, or refund review.
- Provider-level disputes may delay manual support while payment truth is checked.
Free gates and coupons
Free orders, bundle pricing, and coupon discounts can be limited when abused or technically misapplied.
- Free-gate redemptions still create order and entitlement proof.
- Coupon errors should be reported before completing payment.
- Manual overrides stay private to owner/admin controls.
Before you act
If a term affects a release, save the public product URL, buyer email, receipt reference, license tier, and exact question before contacting KLXNE. That keeps support focused on the beat, kit, download, rights, or order issue that needs an answer, and it keeps each legal page useful for artists making release decisions. When in doubt, ask before uploading or monetizing the record.
- Use official KLXNE pages for checkout, licensing, and support.
- Ask before release when rights, stems, sync, or exclusive use are unclear.
- Keep private payment details and credentials out of public messages.
